All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
Domestic Shipping Rates & Estimates
Shipping charges for your order will be calculated and displayed on the product page.
Shipping options Estimated delivery time Price
USPS 1 to 3 business days
Price depends on: order size, quantity of products, destination point and is calculated individually
Please note that during high demand season the estimated delivery time may increase.
International Shipping
Currently, we offer shipping across the U.S. only.
Shipping charges for your order will be calculated and displayed at the product page. The shipping charges include handling, packaging and shipping costs.
How Do I Check The Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. The tracking number is available on your account once login.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@mommylittlemonsta.com with your name and order number, and we will look into it for you.
Refunds, Returns & Exchanges
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Our customer satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure our customers will receive a purchased item on time and as described.
Our primary goal is making your customers happy, so everyone who purchases from our store receives the following guarantees:
Refund if the item is not as described or damaged;
Customer must return the item at his expense to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
Customer’s order does not arrive due to an incorrect address provided by the customer;
Customer’s order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work?
Customer is required to submit a photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged but the product itself is intact, your customer must submit a claim to the shipping carrier directly.
Missing order: In case a package is delivered (based on tracking number update) but you did not receive the item, claim must be made to the shipping carrier directly.
Please report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
We have put together the following steps to make this process easier:
In the event of a refund, return, or exchange request, contact our Customer Support team via email at support@mommylittlemonsta.com and include the evidence if required.
After we have approved the order refund, return, or exchange, the product must be returned to our warehouse at the following address: 14460 Myford Rd, Irvine, CA 92606, USA.
Customer must return the product and provide a tracking number.
Once the tracking number has been provided (or once we have received the returned product), a replacement product will be shipped or a refund minus the shipping cost will be credited back to the card or original method of payment on file.
In order for us to ship a replacement product or process a refund for damaged or incorrect product we require a tracking number for the item returned.
Contact Us
If you have any further questions, please don’t hesitate to contact us at support@mommylittlemonsta.com.
